The Co-op Supermarket in Lampeter is recruiting a Customer Team Leader.

The job is permanent and for 30 hours per week with regular overtime.

The hours will be spread across 5 varied shifts over 7 days including early mornings (store opening) afternoons, late evenings (store closing) and weekends.

The rate of pay is £12.10 per hour plus benefits.

Full training will be given.

You must be aged 18 or over to be a Customer Team Leader as you will need to authorise age-related sales.

What you’ll do…

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Engage with everyone to succeed together – you’ll build your team’s capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind
• Make sure the store is safe, legal and operational – you’ll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes
• Embrace change – you’ll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities
• Co-operate for a fairer world – you’ll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community plan.

This job would suit people who have…

• Genuine care for the needs of customers and colleagues
• The ability to strike a balance between leading the team and supporting on the shopfloor
• Great communication skills, with the ability to build positive relationships with all kinds of people
• Strong organisational and problem solving skills
• A desire to learn, grow and develop your skills
• The flexibility to work a range of shifts

Why Co-op?

The Co-op offers a package for this role that includes…

• Competitive pay and opportunities for overtime
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Premium rates for hours worked before 6am or after 10pm
• Flexible shifts/working hours and regular overtime opportunities
• Holidays starting from 36 days per year (includes bank holidays) pro rata for part time
• 30% off Co-op branded products in our food stores
• 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)
• Discounts on other Co-op products and services
• Pension with up to 10% employer contributions
• Cycle to work scheme
• Services to support your physical, mental and financial wellbeing.

Building an inclusive workplace…

The Co-op is part of the Disability Confident scheme, meaning it will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.